AGE LIMITS AND AVAILABILITY. All treatments and spa days are subject to availability and offered to guests aged 17 or over at the time of booking. We do not allow children into the spa at any point outside of the designated ‘family swim’ sessions.

APPOINTMENTS We operate a live booking system which is constantly changing therefore we are unable to reserve specific time slots and treatments will be booked subject to availability. Appointments can be made online, face to face or over the phone and will require full payment to be made at the time of booking.

CANCELLATIONS Any cancellations within 48 hours of the scheduled booking will be charged the full amount of the service(s) booked. Spa days are non-refundable and require at least seven days’ notice to reschedule.

ARRIVAL TO THE SPA Guests that arrive late may have their treatments cut short. This is to ensure all treatments start and finish on time as therapists are unable to extend beyond the original booking time. In all cases of late arrival/missed appointments 100% of the cost will be charged. All guests are required to complete the necessary consultation form prior to treatments and on some occasions your treatment may need to be changed or adapted. Please make us aware if there is anything in your medical history that could affect your day here with us. If you are pregnant, we advise you do not use the sauna, steam room or Jacuzzi during your visit. Pregnancy treatments are not available to those within the first trimester. A patch test is mandatory for all tinting treatments at least 24 hours prior to the appointment being carried out.

CAR PARKING Please note: whilst car parking is complimentary for spa guests, all vehicles must be registered at reception on the day of arrival. Any unregistered vehicles will incur a parking fine.

VALUABLES We provide lockers in the changing areas which you will require a pound coin for. We strongly advise that valuables are left at home and not worn in the spa as some jewellery may tarnish and that mobile phones are not left unattended.

EATING, DRINKING AND SMOKING. It is prohibited to bring your own food and drink into the spa, food and drink is available to purchase from our Cube bar or Baytree restaurant. Please drink in moderation as we reserve the right to refuse entry/treatment to anyone we believe is under the influence of alcohol or drugs. Smoking is prohibited within the Spa and we ask you use the nominated smoking area in the courtyard - to the back left hand side of the spa facilities.